三一筑工2026海外服务工程师培训正式启动

人力资源本部本监张冲先生进行了开班致辞，首先他对全体学员特别是海外归国同事表示热烈欢迎。张冲先生强调，此次培训是落实公司“装备出海，服务先行”战略、提升全球服务能力的重要举措，体现了公司对服务工程师队伍建设与个人发展的高度重视。张冲先生指出，服务工程师是连接客户与公司的桥梁，希望大家珍惜机会、虚心学习、勤于思考、积极交流，通过系统化培训实现能力与收入双增长，为个人与公司共同发展注入新动力。

Mr. Zhang Chong, Head of the Human Resources Headquarters, delivered the opening speech. He first extended a warm welcome to all participants, especially colleagues returning from overseas. Mr. Zhang emphasized that this training is a key initiative to implement the company's "Equipment Going Global, Service First" strategy and to enhance global service capabilities, reflecting the company's strong emphasis on the growth of the service engineer team and individual development. He noted that service engineers serve as a bridge connecting clients and the company, and encouraged everyone to cherish this opportunity, remain humble in learning, think diligently, and engage actively in exchanges. Through systematic training, he expressed his hope that participants would achieve growth in both capability and income, injecting new momentum into the shared development of individuals and the company.

营销服务部部长熊海先生对本次培训安排进行了介绍，本次培训聚集了五大国区、国内外23名服务工程师，课程以“理论为基础，实操为核心”的原则，旨在加强工程师们理论知识储备的同时，强化实际问题解决能力，全面提高售后服务解决能力。

Mr. Xiong Hai, Head of the Marketing Service Department, outlined the arrangements for the training program. The training brings together 23 service engineers from five major national regions, both domestic and overseas. Guided by the principle of "theory as the foundation and hands-on practice as the core," the curriculum is designed to strengthen theoretical knowledge while improving problem-solving skills in practical scenarios, thereby comprehensively enhancing after-sales service capabilities.

三一筑工副总经理陈常青先生在培训开班典礼上作重要指示。他指出，本次培训是三一全球化战略下“服务先行”的关键举措，海外业务已成为公司发展的核心支柱。陈常青先生强调，服务工程师是连接客户、传递品牌价值、提供技术增值的关键角色，并对全体学员提出三点核心要求：一要深入掌握产品设计理念与运维知识，实现从“救火队员”向“客户教练”的角色转变，赋能客户自主维护能力；二要充分借助本次集中培训，加强跨区域经验交流与案例共享，将个人经验转化为团队财富；三要共同构建并依托数字化服务平台，推动服务案例沉淀与平台化协同，实现“天地人合一”的高效服务支持。最后，他勉励全体学员珍惜学习机会，积极贡献智慧，并预祝本次培训取得圆满成功。

Mr. Chen Changqing, Deputy General Manager of Sany Construction, delivered important remarks at the opening ceremony. He emphasized that this training is a key measure under Sany's globalization strategy to prioritize service, noting that overseas business has become a core pillar of the company's development. Mr. Chen highlighted the critical role service engineers play in connecting with customers, conveying brand value, and delivering technical value-added services. He outlined three core requirements for all trainees: first, to thoroughly master product design principles and operation and maintenance knowledge, shifting from a "firefighter" role to a "customer coach" role, thereby empowering customers with independent maintenance capabilities; second, to make full use of this centralized training to strengthen cross-regional experience sharing and case studies, transforming individual experience into collective team assets; third, to jointly develop and rely on the digital service platform, promoting the accumulation of service cases and platform-based collaboration to achieve efficient service support characterized by "harmony between systems, technology, and people." In conclusion, he encouraged all trainees to cherish this learning opportunity, actively contribute their expertise, and wished the training a complete success.